Refund policy

Our return policy is valid for 30 days from the date of delivery. Unfortunately, if 30 days have passed since delivery, we are unable to offer a refund or exchange.

To process a return, a receipt or proof of purchase is required.

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email to confirm receipt of the returned item. 

If items are in the same condition, your refund will be processed, and credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

If you have not received your refund, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary.

If you’ve completed all of these steps and still have not received your refund, please contact us at contact@homivu.com.

Exchanges (if applicable)

If you need to exchange an item, please email us at contact@homivu.com for assistance.

Shipping

To return your product, please mail it to our warehouse.

Customers are responsible for covering the shipping costs associated with returning items.

Please note that shipping times may vary based on your location.

For returns of items valued over £75, we recommend using a traceable shipping service or purchasing shipping insurance to ensure safe delivery.

If you have any further questions, feel free to reach out to us at contact@homivu.com.